Return & Refund Policy

 

At Gixie, your satisfaction is our top priority. We understand that sometimes things don’t work out, which is why we offer a 30-day return and refund policy—simple, clear, and stress-free.

Return Eligibility

To be eligible for a return:

  1. The item must be unused, unworn, and in its original packaging.

  2. All tags, labels, and accessories must remain intact.

  3. Returns must be requested within 30 days of the delivery date.

Items that are damaged due to customer misuse or altered in any way cannot be returned.

How to Initiate a Return

  1. Contact our support team at support@gixie.shop or call +1 785-332-3410.

  2. Provide your order number, item details, and reason for return.

  3. Our team will guide you through the return process and provide a prepaid return label if applicable.

Refund Process

  • Once we receive and inspect your return, we will process your refund within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • You will receive a confirmation email once your refund is complete.

Please note: Shipping charges are non-refundable, except in cases where the item was defective or damaged during shipping.

Exchanges

If you want to exchange an item for a different size, color, or style:

  1. Follow the return process above.

  2. Place a new order for the replacement item.

  3. Once your return is received, we will issue your refund promptly.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos.
We will replace the item at no additional cost or issue a full refund, depending on your preference.

Why Choose Gixie?

  • 30-Day Easy Returns

  • Fast Refunds within 5–7 business days

  • Clear, Hassle-Free Process

  • Dedicated Customer Support ready to assist

Contact Us:

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