FAQ

1. How long does shipping take?

All orders are shipped within the United States with free standard shipping.

  • Order Processing: 1–2 business days

  • Delivery Time: 2–5 business days

You will receive a tracking number via email once your order ships so you can follow your package every step of the way.

2. Can I return or exchange an item?

Yes! Gixie offers a 30-day return and refund policy.

  • Items must be unused, in original packaging, and with tags intact.

  • To initiate a return, contact support@gixie.shop with your order number.

  • For exchanges, follow the return process and place a new order for the replacement item.

Damaged or defective items should be reported within 7 days of delivery, and we will replace or refund them promptly.

3. What payment methods do you accept?

We accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal

All payments are processed securely through trusted payment gateways, and your financial information is never stored on our servers.

4. How do I contact Gixie if I need help?

You can reach us easily:

  • Email: support@gixie.shop (response within 24–48 hours)

  • Phone: +1 785-332-3410 (during business hours)

  • Address: 302 E Washington St, St Francis, KS 67756, United States

Our team is always ready to assist with orders, shipping, returns, payments, or product questions.