Shipping  Policy

 

Welcome to Gixie! We know how important it is for your order to arrive safely and on time. That’s why we’ve created a shipping policy that is clear, reliable, and customer-friendly—so you can shop with confidence.

Shipping Coverage & Cost

  • We currently ship exclusively within the United States.

  • All orders come with FREE standard shipping—no hidden charges.

Order Processing Time

Once you place an order, our team works quickly to prepare your items for shipment:

  • Order Handling: 1–2 business days

  • Standard Delivery: 2–5 business days

This means you can generally expect your order to arrive within 3–7 business days from the time of purchase.

Note: Processing and delivery times may vary slightly during holidays or promotional sales.

How We Ship

We take care to ensure every order is securely packaged:

  • Items are packed in protective packaging to prevent damage during transit.

  • We use trusted shipping carriers to ensure fast and reliable delivery.

  • You will receive a tracking number via email once your order ships, so you can monitor your package every step of the way.

Damaged or Lost Items

We want your experience to be worry-free. If something goes wrong:

  1. Damaged Items:

    • Inspect your order as soon as it arrives.

    • If you receive damaged goods, contact us within 7 days at support@gixie.shop with photos of the damage.

    • We will replace or refund your item promptly.

  2. Lost Packages:

    • If your package does not arrive within the estimated delivery window, reach out to our support team.

    • We will investigate with the carrier and ensure your order is either delivered or replaced.

Why Shop With Gixie?

  • Free Shipping on every order.

  • Fast Processing & Delivery: 1–2 days handling, 2–5 days shipping.

  • Safe & Secure Packaging to prevent damage.

  • Reliable Customer Support ready to resolve any issues quickly.

We value your trust and satisfaction—every order is handled with care, so you can enjoy your Gixie products without worry.

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